Loyality is hiring a help desk technician!

This individual would be responsible for the following:
Respond to requests for technical assistance via phone, chat or email
Gather facts and data to be used in creating, diagnosing and resolving Service Requests
Utilize various support portals and internal tools for troubleshooting and or resolving Service Requests
Monitor ticket responses via email - Update ticket status
Monitoring ticket assignments - Make sure all tickets have a resource assigned
Escalating tickets onto Tier 2 after initial troubleshooting has been performed - identify and escalate situations requiring urgent attention
Well-versed in installing windows, software, applications, antivirus and patches
Outstanding communication and customer service acumen to relate with team members and support workers
Follow up with customers and users to ensure complete resolution of issues
Stay current with customer system information, changes and updates
Setup new desktops/laptops
Good organizational skills
Able to follow standard help desk/customer procedures
Must be a team player

Why work at Loyality?
Competitive salary and commission opportunities
401K with company match
Health, Dental, and Vision benefits
Vacation
Growth opportunities