IT Support For Eastern Wisconsin

Managed IT Services

Our POM ‘peace of mind’ fully managed service program incorporates all of the knowledge we have acquired in the last two decades in assisting our clients in using technology to achieve their business objectives. It functions as your own IT team, equipped with the latest and most advanced technology tools and supported by proven processes. The program is designed to meet cybersecurity insurance requirements, utilize proactive automation, and ultimately provide business owners with the ability to focus on core operations.

Below is a high level of what you get with this program:

  • On-Site IT Planning and Budgeting Meetings – We have proposed quarterly on-site VCIO meetings. These sessions are business-focused and the goal is to make IT strategy and budgeting decisions.
  • On-Site Proactive Technical Alignment– A proactive Technical Alignment Manager visit is checklist-based and is designed to ensure that your environment conforms to best practice standards. These visits will be a full day each month.
  • Unlimited Day to Day User Support – Your entire staff will have unlimited access to our Service Desk for system support.
  • 24×7 Monitoring and Problem Alerting – We have included tools that provide continuous trouble monitoring of your servers, workstations and network environment. These agents are able to create trouble tickets that flow through our Service Desk Ticketing System.
  • Procurement Team – Our Procurement Team will work closely with the VCIO, TAM, and Professional Services Team to work on the best and most cost-effective solutions for your environment. The goal is to understand your business and align your business plan to your technology.
  • Security Toolstack – Our tool stack was handpicked by security experts to provide peace of mind and meet insurance requirements placed on the business owner.
  • Best Practices Assessment – We will perform Best Practices assessment quarterly. This compares you to best practice standards and provides a measure of the state of your environment. The VCIO will interpret the results of this report to help you make decisions on prioritization and cost to remediate.

Reach out to learn more about our services.

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