Are you a key player in a company whose business-critical tasks are often interrupted by IT problems? Does support of your company’s technology fall under your scope of responsibilities?

Where could you take your small- or medium-size business if you partnered with a full-time, enterprise level IT team?

We Can Help.

At Loyality, our goal is to proactively ensure your systems are absolutely dependable while allowing your business to leverage technology in a way that improves your business performance and helps your team be its best.


Our Programs

  • Full Managed Services Programs

    Core Performance Protection: This program provides visibility into your environment and alerts us when a system needs help. Proactive alerting allows us to address minor issues before they become major concerns. This essential program includes server and desktop patching as well as other security layers to help keep your systems protected.

    Core Protection Plus: Our full-service support program includes essential security and monitoring, with technical support and management of your IT infrastructure. Our vCIO and Network Administrator team implement technical standards that help reduce your business risk and improve efficiency. Additionally, limited use of our expert service desk is included in this program. While prevention is the primary goal, our service desk provides a timely and efficient response to your needs.

    Peace of Mind: This flagship program includes all the features that makes our Core Protection Plus program great and includes unlimited support. With our fixed monthly rate, there are no surprises with your IT costs. This program has been proven to reduce support tickets and ensure IT works at work.

  • Co-Managed Programs

    Our Co-Managed Programs are a partnership between your IT staff and our team to create a proactive support program. We specialize in a co-managed approach that blends your team’s skill sets with ours. Our service approach is different, we focus on building a relationship with you by having open and frequent communication.


Why Managed Services?

  • Worry-free— We want to be a true business partner. We get to know your business, your products and services, your employees and managers, and your company culture. Your technology is about more than just computers to us. It’s about the people using it and the jobs they do.

  • Problem Prevention— Proactively identify and resolve issues before they impact business productivity.

  • Best Practices Methodology— We routinely audit and assess your entire infrastructure to ensure that industry best practices, top tier security, and industry compliance requirements are always in place.

  • Fixed Monthly Rate—No matter the issues, you’re billed the same amount monthly. On-site or remotely, If it does break, we’ll fix it. There are no surprises with our IT costs.

  • Custom and Scalable Service— Our programs are designed to fit the exact needs of your unique environment. As you grow, we’ll be right beside you.

  • Local, Full-service Helpdesk — Our Multi-tier helpdesk ensures prompt fixes for the quick and easy issues, while complicated challenges are efficiently routed to advanced senior support personnel.


OUR PROCESS

1

Client Consultation

We'll help you select the plan that best supports your business size and needs.

2

Price Quote

Our team provides a detailed service quote, custom to you.

3

Begin Support

As a trusted partner, we help ensure your technology is secure and highly-functioning.


At Loyality, we’re committed to ensuring your IT works at work. Click Here to read about our story, or Contact a business development representative

WHAT WE OFFER

KNOWLEDGEABLE STAFF

We worry about technology and what's coming next so you don't have to

COMMITMENT

Our passion is helping people be their best at work using technology

RESPECT

From our helpdesk to your engineers, we're people, too

SUPPORT

Our team works alongside you to ensure your technology works at work

PROACTIVE MANAGEMENT

Support for your servers, network, desktop, systems and more

SECURITY

Email/web filtering, anti-virus and anti-malware

Contact us

We’d love to help you improve how your technology works at work.

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