IT Support For Eastern Wisconsin

Frequently Asked Questions

Q: What are Managed IT Services?

A: IT Managed Services are like having a team of tech superheroes at your disposal! When you opt for these services, you’re outsourcing your IT functions to a specialized third-party provider. They take care of a wide range of tasks, including network monitoring, cybersecurity, data backup, hardware and software maintenance, and technical support.

Q: What are the benefits of Managed IT Services?

A: With IT Managed Services, you can experience improved IT efficiency, meaning your tech runs smoother and glitches are minimized. Say goodbye to the frustration of downtime as these services work proactively to keep your systems up and running. Plus, they bring in enhanced security measures to safeguard your digital assets, making you less vulnerable to cyber threats.

Beyond that, you get access to specialized expertise without the need to hire and manage an internal tech team. This not only saves you money but also ensures you’re getting the best tech wizards in the field. Moreover, IT Managed Services are highly scalable, adapting to your business’s growth and evolving needs. With these services taking care of your IT infrastructure, you and your team can focus on your core business objectives.

Q: Who can benefit from Managed IT Services?

A: IT Managed Services are a boon for businesses of all sizes and across various industries. Whether you’re a small startup, a medium-sized enterprise, or a large corporation, these services are designed to be flexible and customized to suit your specific needs. At LoyalITy, we specialize in creating tailor-made programs for small to mid-size businesses, ensuring you get the right tech solutions for your unique requirements.

Q: What is the typical Managed IT Services Package?

A: A typical IT Managed Services package is like an all-inclusive tech adventure! It often includes 24/7 network monitoring, meaning a team of experts is vigilantly keeping an eye on your systems, detecting and resolving issues before they escalate. You also get the assurance of proactive maintenance, ensuring that your tech is always at its best.

Tech support is right at your fingertips with a dedicated help desk that provides quick solutions to any tech-related questions or challenges you may encounter. To defend against cyber threats, IT Managed Services include robust cybersecurity solutions like firewalls, antivirus software, and data encryption, keeping your data safe and sound.

For the unexpected, data backup and disaster recovery plans are in place to ensure that your valuable information is securely backed up and can be restored in case of emergencies. And of course, regular software updates are performed to keep your tech environment current and protected against the latest threats.

Q: How much do Managed IT Services Cost?

A: The cost of IT Managed Services can vary depending on factors such as the scope of services you require, the size of your organization, and the level of support needed. Typically, these services are offered through fixed monthly fees, making it easier for you to budget and plan your tech expenses. At LoyalITy, we recommend starting with a network assessment to get a comprehensive understanding of your needs, allowing us to provide you with the best-fitting and most cost-effective solution.

Q: How can Managed IT Services benefit Cybersecurity?

A: With IT Managed Services, you get the expertise of dedicated cybersecurity specialists who implement robust security measures to safeguard your digital assets. These include advanced firewalls to protect your network from unauthorized access, antivirus software to detect and eliminate malicious software, intrusion detection systems to monitor for suspicious activities, and data encryption to secure your sensitive information.

The proactive nature of IT Managed Services means that security assessments and updates are conducted regularly, staying ahead of emerging threats. The round-the-clock network monitoring ensures that any potential security breaches are detected early, enabling quick response and mitigation. You also have access to a robust team of cybersecurity experts, without going through the difficulty of finding, hiring, and retaining these hard to find experts.

Q: Are IT Managed Services scalable?

A: Absolutely! One of the greatest advantages of IT Managed Services is their scalability. As your business grows and evolves, these services can easily adapt to meet your changing needs. At LoyalITy, we work closely with you to understand your future goals and plan your tech infrastructure accordingly. This way, you can focus on achieving your business objectives without worrying about tech limitations.

Q: What happens if there's a tech issue outside business hours?

A: Fear not, tech troubles can’t catch us off guard! IT Managed Services provide 24/7 support, which means you’ll always have someone ready to assist you, even in the middle of the night or during holidays. Our team at LoyalITy is committed to ensuring that you receive a prompt response within 30 minutes, so you can get back on track as quickly as possible.

Q: Can I keep my existing IT Infrastructure?

A: Absolutely! We are experts in integrating our services with your existing IT infrastructure. we will work closely with your team to ensure a smooth transition and provide suggestions to optimize your technology setup. At LoyalITy, our experienced staff has worked with various IT solutions, so you can trust us to make the most of your current tech investments.

Q: How do you ensure data backup and recovery?

A: Data backup and recovery are critical aspects of IT Managed Services, and we take them seriously. We set up automated and regular data backups to either on-premises or secure cloud environments, ensuring that your data is protected and easily retrievable in case of accidental deletion, hardware failure, or other emergencies.

Additionally, our team can develop comprehensive disaster recovery plans tailored to your specific business needs. These plans outline the steps to restore data and operations swiftly and effectively in the event of a major disruption, giving you added peace of mind knowing that your business can recover from unforeseen challenges.

Q: Are IT Managed Services suitable for businesses with in house IT Staff?

A: Absolutely! IT Managed Services can complement and support your in-house IT team, working together to create a powerhouse of tech expertise. By offloading routine tasks and day-to-day support to the managed service provider, your in-house IT staff can focus on strategic projects, innovation, and other core business functions. This partnership ensures that your IT team is empowered to make significant contributions to your organization’s growth and success.

Q: How can I choose the right IT Managed Service provider for my business?

A: Selecting the right IT Managed Service provider is crucial to the success of your tech journey. To find the perfect match, consider factors such as their experience and track record in providing similar services, their reputation and customer reviews, the range of services they offer, and their ability to understand and meet your specific business needs. At LoyalITy, we take pride in being a reliable and trusted partner for businesses of all sizes, and we’re committed to delivering top-notch solutions tailored to your unique requirements.

Q: What are the key differences between a fully managed program and a co-managed program?

A: The differences lie in the level of involvement and responsibility of the Managed Service Provider (MSP). With a fully managed program, the MSP takes on the complete responsibility of your IT infrastructure and services. They handle everything from monitoring and maintenance to troubleshooting and support, providing comprehensive end-to-end IT management.

On the other hand, a co-managed program involves a partnership between the MSP and your internal IT team. In this model, your IT staff continues to manage certain tasks while the MSP supplements their efforts with specialized expertise, tools, and additional support. This collaborative approach allows your in-house IT team to focus on specific areas while benefiting from the added resources and skills of the MSP.

Q: How long does the onboarding process take?

A: The onboarding process at LoyalITy is designed to be efficient, thorough, and tailored to your individual needs. After making the decision to work with us, we start with a kickoff meeting where you meet your dedicated vCIO (virtual Chief Information Officer). Together, we’ll outline the process and ensure a smooth journey.

While the duration can vary depending on the complexity of your IT environment and the specific services you require, the typical onboarding process usually takes about a month. Rest assured that our team will work closely with you every step of the way to ensure a successful and stress-free transition. Our goal is to make your onboarding experience as seamless as possible, so you can start enjoying the benefits of IT Managed Services without delay!