IT that works for you
In 2019 Remote Operations Company (2004) and SRC Technologies (2008) announced the merging of the two IT service companies to become LoyalITy. Today, LoyalITy is pleased to create a new story together in Wisconsin, loyally serving our customers, team, craft, and communities. At LoyalITy, we partner with you to understand your business goals and leverage your technology in a way that can help you reach those goals. By becoming intimate with your environment, we learn your business’ cycles and become an extension of your organization.
Here’s why so many businesses depend on LoyalITy for complete IT services and support:
- We Respond Within 13 Minutes Or Less. The average amount of time it takes for one of our clients to get on the phone or chat with a technician who can start working on resolving their problem is 13 minutes. We know you're busy and have made a sincere commitment to making sure your computer problems get fixed FAST. And since most repairs can be done remotely using our secure management tools, you don't have to wait around for a technician to show up.
- No Geek-Speak. You deserve to get answers to your questions in PLAIN ENGLISH, not in confusing technical terms. Our technicians will also not talk down to you or make you feel stupid because you don't understand how all this "technology" works. That's our job!
- 100% No-Small-Print Satisfaction Guarantee. Quite simply, if you are not happy with our work, we'll do whatever it takes to make it right to YOUR standards without charging you for it. And if we can't make it right, the service is free.
- Peace Of Mind. Because we monitor all of our clients' networks 24/7/365, you never have to worry that a virus has spread, a hacker has broken in or a backup has failed to perform. We watch over your entire network, taking the management and hassle of maintaining it off your hands. This frees you to focus on your customers and running your business, not on your IT systems, security and backups.
- The LoyalITy Guarantee... we guarantee to deliver solutions that are more cost effective than in house IT, exceptional customer service, and an ability to reduce IT noise through the effective use of automation.
LoyalITy's approach is different from other Managed Service Providers (MSPs) in Eastern Wisconsin in that we prioritize understanding our clients' business objectives and tailor our IT solutions to support those goals. Our business-focused approach ensures that our clients get the most value from their technology investments and are equipped to overcome their unique business challenges.
