Managed IT Services
Our POM ‘peace of mind’ fully managed service program incorporates all of the knowledge we have acquired in the last two decades in assisting our clients in using technology to achieve their business objectives. It functions as your own IT team, equipped with the latest and most advanced technology tools and supported by proven processes. The program is designed to meet cybersecurity insurance requirements, utilize proactive automation, and ultimately provide business owners with the ability to focus on core operations.
Below is a high level of what you get with this program:
On-Site IT Planning and Budgeting Meetings
Quarterly on-site VCIO meetings focused on IT strategy and budgeting decisions.
On-Site Proactive Technical Alignment
Monthly visits by a Technical Alignment Manager to ensure best practices are followed.
Unlimited Day to Day User Support
Your staff has unlimited access to our Service Desk for system support.
24×7 Monitoring and Problem Alerting
Continuous monitoring of servers, workstations, and network with automated alerts.
Procurement Team
Our team works with you to find cost-effective technology solutions aligned with your business.
Security Toolstack
Our selected tools provide peace of mind and meet insurance requirements.
Best Practices Assessment
Quarterly assessment to compare your setup with best practices for informed decision-making.
13 Minute Response Time
Same Day Resolution
95.6% Customer Satisfaction Rate